Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Expert Help When You Need It

Our technical team is available to assist with substrate preparation, product compatibility, warranty claims, and installation troubleshooting — before, during, and after your project

4 hrs

Avg. response time

98%

Issue resolution rate

8am–8pm

Support hours (EST)

Live

Chat available

Help Topics

Frequently Asked Questions

  • Our LVT flooring is compatible with concrete, plywood, existing vinyl, and ceramic tile substrates when properly prepared.

  • Contact our support team with your order number and photos of the issue. We'll process your claim within 48 hours.

  • Yes, we offer on-site technical support for large commercial projects. Contact us to schedule a consultation.

  • Use pH-neutral cleaners and avoid abrasive tools. Regular sweeping and damp mopping will maintain your flooring's appearance.

  • Email our technical team with your project details and we'll provide all necessary LEED certification documentation.

Phone Support

Available Monday to Friday, 9am-6pm EST

+1 (623) 387-9777

Email Support

We respond within 24 hours

help@lushglobalcontracting.com

Live Chat

Chat with our team in real-time