Shipping policy
Effective Date: May 28, 2026
Lush Global Contracting Company supplies commercial renovation and hospitality materials, including freight, palletized, project-based, and internationally sourced products.
1. Processing Time
Standard order processing may take approximately 2–5 business days.
Bulk orders, freight orders, project orders, custom products, imported products, and special procurement items may require additional lead time.
Orders are processed only after payment is received and verified.
2. Estimated Shipping & Lead Times
Shipping and delivery timelines are estimates only and are not guaranteed.
Delivery schedules may vary due to:
- Supplier availability
- Manufacturing schedules
- Freight carrier scheduling
- Customs inspections
- Port congestion
- Weather events
- Material shortages
- International logistics
- Jobsite accessibility
- Carrier delays
Lush Global Contracting Company is not responsible for delays beyond its reasonable control.
3. Freight Deliveries
Freight deliveries may require:
- Forklift access
- Loading dock access
- Liftgate service
- Delivery appointments
- On-site receiving personnel
Customers are responsible for ensuring accurate delivery information and proper site accessibility.
Additional charges caused by:
- Missed deliveries
- Re-delivery
- Storage
- Limited access
- Residential delivery
- Liftgate requests
- Address corrections
shall be the customer’s responsibility.
4. Split Shipments
Orders may ship separately depending on inventory availability, warehouse location, supplier schedules, or freight coordination.
5. International Procurement
Certain products may involve overseas procurement, international sourcing, ocean freight, customs clearance, or port handling.
Lead times for imported products may vary significantly and are subject to global supply chain conditions.
6. Shipping Damage & Inspection
Customers must inspect shipments immediately upon delivery.
Visible freight damage must:
- Be noted on the delivery receipt/BOL before signing
- Be photographed immediately
- Be reported within 48 hours
Failure to properly inspect or report freight damage within the required timeframe may result in denial of the claim.
Do not install damaged products.
7. Risk of Loss
Risk of loss transfers to the customer once products are delivered to the freight carrier, delivery service, customer, warehouse, jobsite, or authorized representative.
8. Delivery Delays
Lush Global Contracting Company is not liable for:
- Contractor delays
- Project delays
- Hotel opening delays
- Labor costs
- Lost profits
- Business interruption
- Consequential damages caused by shipping or logistics delays
9. Contact Information
Shipping inquiries may be directed to: